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Interview with a CRM Expert: Business Intelligence

Interview with a CRM Expert: Business Intelligence

I’m so excited to kick off my “Interview with a CRM Expert Series” …

Six Tips for CRM Budget Planning: Are You Ready?

Six Tips for CRM Budget Planning: Are You Ready?

Time to fire up the spreadsheets and calculators! Budget season is upon us and …

Where is the CRM Love?

Where is the CRM Love?

Your CRM is a way to track key details about relationships with your constituents to show them that you love them. How can you do it? It’s easier than you think.

3 CRM predictions for 2013

3 CRM predictions for 2013

A few weeks ago, I wrote about the key CRM trends from 2012. …

CRM: 2012 and the Quest for Truth

CRM: 2012 and the Quest for Truth

It is refreshing to hear organizations regard their CRM as the source of truth and not simply a transactional database to track addresses and donations. So what does it mean to be “the source of truth?”

2012: The Year of Putting the “Constituent” in CRM

2012: The Year of Putting the “Constituent” in CRM

2012 was a year of emphasizing (or re-emphasizing) how to put the constituent at the center of the equation- not just for how the nonprofit views them and their constituent record/activity- but how they interact with them in a two way relationship.

2012 In Review: 3 Key CRM Trends

2012 In Review: 3 Key CRM Trends

What a year!   Mars rovers, Olympics, Hurricanes and Elections—oh my!  As 2012 comes …

Why don’t my friends like me on Facebook?

…Well actually they do. But lately, I’ve noticed an interesting trend: I post …

Which channel is netflix on?

Netflix has been getting a lot of attention lately for some recent changes …

Does one size really fit all online?

This topic keeps surfacing around the office right now. It’s about how we’re …

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